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Terms of Use

Effective Date: 28 February 2025

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Welcome to the Feeling Human website (the “Site”). By accessing or using this Site, you agree to comply with and be bound by the following terms and conditions (the "Terms of Use"). Please read these terms carefully before using the Site. If you do not agree to these Terms of Use, you should not use this Site.

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1. Acceptance of Terms

By accessing and using the Site, you confirm that you agree to be bound by these Terms of Use. Feeling Human reserves the right to update or change these Terms of Use at any time without prior notice. Any changes will be posted on this page with the updated date, and your continued use of the Site will constitute acceptance of those changes.

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2. Services Provided

Feeling Human offers Somatic Stress Release, Personal Coaching, Workshops and Creative Collaborations through this Site, as outlined in our Service Agreements. These services are not intended to substitute medical, psychological, or psychiatric treatment. You acknowledge that Feeling Human is not responsible for any health issues arising from the use or non-use of these services.

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3. Privacy & Confidentiality

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using this Site and engaging with Feeling Human's services, you agree to the collection and use of your information as outlined in the Privacy Policy.

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All sessions are strictly confidential within the limits of the law. Rachel is permitted to breach confidentiality if the Client is in any danger of harming themselves or another in compliance with International Coaching Federation ethical guidelines.

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As part of her ongoing professional development, Rachel receives and participates in mentorship. Rachel may present and discuss de-identified case studies to increase her knowledge and skills in serving clients. The Client agrees to Rachel using de-identified details from our sessions for this purpose.

 

4. Client Responsibilities

By using this Site and engaging in services, the Client agrees to:

  • Take 100% responsibility for their own physical and emotional wellbeing.

  • Communicate their comfort levels, boundaries, and needs during sessions.

  • Offer feedback and advocate for their own pace and limits.

  • Understand that results are not guaranteed and the process is highly individual.

  • Not use these sessions as a substitute for mental health or medical treatment.

 

5. Scheduling, Cancellations, and Rescheduling

  • Session Scheduling: Coaching and Somatic Stress Release sessions are scheduled based on mutual availability. You are responsible for scheduling and attending your sessions as agreed.

  • Cancellations & Rescheduling: You must provide 48 hours' notice for cancellations or rescheduling of appointments. If less than 48 hours' notice is provided, the session may be forfeited, and the session fee will still apply.​

 

6. Intellectual Property Rights

All content provided on the Site, including but not limited to text, graphics, logos, images, and videos, is the property of Feeling Human or its licensors and is protected by copyright laws. You may not use, copy, reproduce, or distribute any content from this Site without prior written permission from Feeling Human.

 

7. Disclaimer of Warranties and Liability Release

Feeling Human does not guarantee any specific outcomes from the use of its services. The services provided on this Site are intended to assist in personal development and wellbeing. Feeling Human is not responsible for any physical, emotional, or psychological harm that may arise from the use or non-use of the Site or its services.

 

The Client agrees to release Rachel Chong and Feeling Human, its officers, members, employees, representatives and agents from any and all liability and claims, demands, rights of action or action, which are related to, arise out of, or are in any way connected with the participation in the services rendered by Rachel and Feeling Human that may arise.

 

8. Fees & Payment

By engaging in services through the Site, you agree to pay the specified fees for each session or program. Payment is due at purchase and before commencement of any service.

 

9. Termination and Refunds

Feeling Human reserves the right to terminate your access to the Site and services if you fail to comply with these Terms of Use. No refunds will be provided for sessions purchased, delivered, cancelled, or the non-use of sessions. Payment and fees for the full term of the agreement will still apply.

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10. Session Notes and Record Keeping

As a way to track information and document client progress, Rachel may take notes during the session. If a session occurs via video calls or phone, Rachel may request permission to record the session for her learning. The Client agrees to have sessions recorded for this purpose.

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Client records will be maintained for seven years from the date of last service provided or termination of agreement. After the seven year period, the Client's records will be destroyed in a manner that preserves confidentiality.

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11. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of Australia.

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12. Severability

If any provision of these Terms of Use is deemed invalid, illegal, or unenforceable by a court of law, the remaining provisions shall continue in full force and effect.

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Contact Information

If you have any questions about these Terms of Use, please contact us at:

Feeling Human
Email: rach@feelinghuman.com.au

 

By using the Feeling Human website and engaging in our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

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